What Information We Hold and Why
When you register, we collect your name, email address, mobile number and the account credentials you create. Every deposit or withdrawal you make — whether through bKash, Nagad or Rocket — generates a transaction record tied to your account wallet. We hold these records to process
-
1
payments accurately and to respond to any dispute you raise with our support team. We also collect device identifiers and session data each time you log in from a mobile browser or app, so we can detect unusual access patterns and act on them quickly. Location
-
2
signals may be captured to verify that your use of fiver99 is consistent with your local law and eligible regions — this is not optional where regional eligibility checks are required. We do not sell your personal data to third parties for marketing purposes. Data shared
-
3
with payment processors like bKash, Nagad and Rocket is limited strictly to what those processors need to complete your transaction. Retention periods vary by data category: active account data is held while your account remains open; transaction logs are kept for the period required by applicable
-
4
financial record rules; device and session logs are typically retained for a shorter rolling window. You can request a summary of what we hold on your account at any time by contacting us through the support channels listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.