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Terms Conditions for Your fiver99 Account

These terms set out what you agree to when you open and use a fiver99 account. Access and eligibility depend on your local law and the regions where fiver99 operates — read these conditions carefully before you start.

Account eligibility rulesWallet & payment conditionsRegional access termsAccount conduct policy

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What These Terms Cover and How They Apply

fiver99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on fiver99, you confirm that you meet the eligibility requirements for your region and that you accept these terms in full. We reserve the right to update these conditions; when we do, we will notify you through your registered account. Continued use

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after a change takes effect means you accept the revised terms. Your account wallet — funded through bKash, Nagad, or Rocket — is subject to the transaction rules set out here. Deposits are credited once the payment rail confirms the transfer on our end. Withdrawals are
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processed back to the same wallet method used for the deposit, subject to identity verification steps we may require. We do not accept third-party wallet transfers or payments made on behalf of another person. Account access is available where permitted under local law. If your jurisdiction
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restricts or prohibits online casino activity, these terms do not override that restriction — eligibility is your responsibility to confirm. fiver99 may suspend or close accounts that breach these conditions, including accounts found to be operating in ineligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account conditions, our support team is available through the channels below. For account-specific queries, have your registered wallet number ready so we can verify your identity quickly.

Team online

Live Chat

Open the chat window from your account dashboard for direct help with terms queries. Available during our standard support hours.

Email Support

Send a detailed message to our support address for written responses on account conditions, wallet rules, or eligibility questions.

Help Centre

Our help centre covers common terms questions including wallet verification steps, account suspension reasons, and how to request a review.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

These points explain how fiver99 manages your account data and security obligations under these terms. Knowing your rights here helps you use the platform with confidence.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately so we can lock the account and begin a review.

Data Retention

We retain account and transaction records as required by our operating obligations. You may request a summary of your account data by contacting support with your registered wallet details.

Cookie Use

fiver99 uses cookies to maintain your session and remember account preferences. You can manage cookie settings through your browser, though some features may not work without session cookies.

Requesting Changes

To update your registered details — including the wallet number linked to bKash, Nagad, or Rocket — submit a request through live chat or email with identity verification documents.

Common Questions About These Terms

These are the questions we hear most often about account conditions, eligibility, and wallet rules on fiver99.

Account eligibility depends on your local law and the regions where fiver99 is available. It is your responsibility to confirm that online casino access is permitted where you are located.

These terms apply to all transactions made through bKash, Nagad, and Rocket. Third-party payments or transfers from wallets not registered in your name are not permitted under our account rules.

We may update these terms and will notify you via your registered account when we do. Continuing to use your account after the update takes effect means you accept the revised conditions.

If we suspend your account for a breach of these terms, you will receive a notification. You can contact support to request a review, and we will explain the reason and any steps available to you.

Contact our support team through live chat or email with your registered wallet number. We will verify your identity and provide a summary of the account and transaction data we hold.

These terms apply to all accounts. Access and eligibility in Bangladesh depend on local law and eligible regions — fiver99 does not override local legal restrictions through these conditions.

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